• Returns accepted within 14 days if the kit has not been opened.

• As the derma roller is a sterile product we will not accept returns if the seal has been broken.

• If you wish to return your product, please email info@realbeautylondon.com with your order number and the reason you wish to have a refund. The customer service team at Real Beauty will then manage your return.

• If 14 days have passed since your order was made then unfortunately we cannot offer a refund.

• You must return your products to the address we can give you if you request it from us. Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.

• Refunds will be issued to the full value excluding postage charges.

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UK Orders

All orders are shipped by Royal Mail. Our standard delivery by Royal Mail can take up to 5 working days.

Any orders received on Friday after 4pm will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.

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International Orders

Shipping costs will be calculated at checkout, for some international countries there a maximum order quantity of 4 items.